Monday, 4 May 2020

SMART Services Update: 1st May 2020


Update to Solution Saddles services: 1st May 2020

Solution Saddles is pleased to announce that, following rigorous review of Government policy and our own business operations, we have developed a strict risk assessment and test ride protocol to be able to safely conduct home consultations where we are unable to help our clients remotely. As the situation has developed, and as we have become increasingly informed about the virus, it has been our priority to develop a safe and practicable system so that we can continue to provide a test ride/home consultation service whilst reliably meeting and maintaining the highest standards of health and safety - for as long as it takes for Covid-19 to be combatted.

In order to safeguard our valued clients and SMART Advisors, Solution Saddles made the decision to cancel/postpone all SMART Test Rides indefinitely well ahead of the official announcement for the UK-wide ‘lockdown’. Although we fully understand that not everybody will be in a position to proceed with a test ride for some time yet, we are inviting those who wish to book a home consultation under our new guidelines, to please get in touch so that we can begin the process of allocating saddles and putting you in contact with your local SMART Advisor.

The re-opening of our test ride system at this time will serve to maximise efficiency and get you back in the saddle as soon as we can safely arrange a home consultation, according to each individual’s circumstances.

There are many existing SMART saddle owners who require fitting reviews due to their horses changing shape during this time. By contacting us now, we can start preparing kit ready for your refit under our new operating standards as quickly as possible.

We are fortunate that the Solution Saddles SMART Advisor network and SMART Test Ride model affords us great flexibility in how we can safely and responsibly approach saddle fitting under the current circumstances:
  • We allocate and ship a hand-picked selection of SMART Saddles from Solution Saddles HQ for each client, so that the saddles you try are not shared by other clients on the same day
  •  SMART Advisors rarely see more than one client in one day
  • All equipment is returned to HQ for careful cleaning between each test ride, with additional storage time factored in to prevent cross-contamination


Although the Government clearly supports continued business practice for most types of business, wherever it is safe to do so, we are fully committed to continuing to offer free remote fitting advice in place of home consultations, which is suitable for most of our clients at this time. For more information on this service, simply contact us:

Tel: 01909 720 259


Booking a Test Ride

Although we're delighted to be able to resume Home Consultation visits, it is essential that we take every precaution possible, for the health and safety of yourselves, our SMART Advisors, friends and family. When you get in touch to arrange an appointment, we (Solution Saddles HQ or your SMART Advisor) will:

  • Run through a risk-assessment to ensure that your facilities allow a safe venue for the test ride.
  • Describe the test ride protocol, so that you know what to expect and how to safely accommodate your SMART Advisor as they work with you and your horse.
  • Send you digital copies of all test ride paperwork, for you to read through, complete and return to us ahead of your test ride, eliminating the need for shared paperwork on the day.
  • Request payment in advance by BACS or our secure payment page. We will not be accepting cash for the foreseeable future.
  • Contact you the day before your appointment to check that neither you, nor anybody you live with, are displaying any Covid-19 symptoms. It is critical that you inform us if you are unwell or are exhibiting symptoms, so that we can postpone the appointment accordingly.

We look forward to supplying SMART saddles for you to try under the expert guidance of our trained SMART Advisors. However, please note that this service may not be available across our full network and is subject to each individual SMART Advisor's situation. We are also operating with reduced staffing levels, so please allow extra time for saddles and equipment to be allocated and shipped.

Our risk assessment and test ride protocol, as adapted from those issued by BETA (British Equestrian Trade Association), are available on request.

If you have any questions, please do not hesitate to get in touch; e-mail is our preferred contact method: smart@solutionsaddles.com


Monday, 23 March 2020

SMART Services Amidst Covid-19 - Remote fitting advice and Direct Outlet


We will continue to monitor Government advice and act accordingly, but in the meantime, we are open for business and have additional services and unique, special offers in place to help keep you in the saddle.
SMART Fitting Advice - Available Remotely
Although we recommend a hands-on fitting visit with a SMART Approved Advisor wherever possible, in these challenging times, we are pleased to say that Solution Saddles can accommodate remote saddle fitting sessions for new and existing customers - at no cost to you!

Thanks to the unique, fully flexible design of the SMART saddle system, we can reliably achieve optimal saddle fit and balance for horse and rider via rider feedback, photos and videos. Whether you prefer to speak over the phone, discuss via email or use Skype/Whatsapp/Facebook for a video consultation, we can accommodate you. 


PLUS - we have a great selection of SMART Saddles available in our SMART Direct Outlet, available for you to buy directly from Solution Saddles HQ at greatly reduced prices.
 
Simply get in touch to discuss options and reserve your perfect SMART saddle today!
Book a remote SMART Test Ride or Refit today
Unprecedented savings on SMART Saddles
~ buy direct and 
save up to £945!
For a limited time only, we're offering HUGE, never seen before discounts on select SMART saddles when purchasing directly from Solution Saddles HQ.

All saddle selection, fitting and balancing advice is offered FREE OF CHARGE. T&Cs apply - ask for details.
Spread the cost: As always, you can choose to pay for your new SMART saddle via one of our 3 x 0% payment plans, enabling you to spread the cost over 3,6 or 12 months. 
View our SMART Direct Outlet Offers - save £100s
Don't forget - our SMART User Guidelines are available on our website as a point of reference for fitting and balancing advice at all times. In addition, we are happy to answer any queries:
Tel: (01909)720259 or
Email: smart@solutionsaddles.com

Self-care: SMART Style

We understand that this is a concerning time for everyone, but we also believe strongly in the physical and mental benefits of owning and riding horses, and have long since considered all equestrian activities to be 'self-care'.

What now? Wherever possible - so long as it is safe and responsible to do so - we promote spending time with your horse. Whether that is getting out into the fresh air for 30-minutes to groom your horse and do carrot stretches, practicing your transitions in the arena, or trialling a new SMART saddle, there are so many opportunities to optimise this time and set yourself up for future success.
Activate Your Horse's Core - Book and DVD, by Narelle Stubbs and Prof. Hilary Clayton
 
A 95 minute DVD and a step-by-step manual that show you how to perform ground exercises that mobilise the joints and engage the muscles used to round and stabilise the horse's neck, back and pelvis during athletic activities. Improve performance, flexibility and reduce the risk of injury by strengthening the muscles of your horses core - Develop your horses posture, self-carriage and balance
In-stock: Buy online
British Horse Society - Advice for Horse Owners
Home Consultations - Bio-security measures
 
That the situation is changing rapidly, but where Home Consultations are going ahead,  extra precautions are being taken to reduce risks.

It is expected that any client or SMART Advisor who has, or is living with anybody who has, Covid-19 symptoms, will be self-isolating for 14-days and postponing their pre-arranged appointments accordingly. Please ensure to liaise with your SMART Advisor leading up to the home consultation in case either of your situations change.

We will continue to follow government advice and act accordingly. Any further announcements will be updated on our websiteFacebook page and in our customer newsletters. General up to date guidance and information can be found here.
 
Contact us with any questions you may have

Monday, 16 March 2020

Celebrate the start of the event season with great savings on our SMART Eventer and 5% off Inventory saddles

Spring 2020:

Time for a SMART investment
Are you planning to spend more time riding your horse this Spring? There's no better time to escape the crowds and enjoy riding your horse from the comfort of a SMART saddle! Check out some of the great offers available across our unique, fully flexible SMART saddle range this March.
5% off any inventory saddle!

Save between £117.50 and £149.75 on a brand new SMART saddle! 
We're offering a flat-rate discount of 5% off all new and ex-demo SMART saddles from our current inventory for all orders placed between now and 31st March.


Home Consultation or Home Delivery option:
All SMART saddles are available to purchase either through our nationwide network of SMART Advisors or directly from Solution Saddles HQ. We can offer all saddle selection, fitting and balancing advice remotely by phone and email. Thanks to the flexible nature of SMART saddles, fit can be assessed accurately and efficiently using photos, videos and rider feedback. Our user guidelines are also available online as a reference point for SMART saddle fitting. 

T&Cs:  The saddle must already be in our current inventory and the sale agreed no later than 31st March 2020. Test ride, rental and payment plan options available. Discount not available in conjunction with any other offers. Our selection of  sale saddles  are excluded from this offer.
Contact us to check stock of your perfect SMART Saddle
A SMART start to the BE season for Solution Saddles
Edison and Simon Grieve ease into the season with a super clear XC in the Intermediate at Oasby in their SMART PRO Jump saddle. 
Simon also took over the reins on Ava (Avalon Sunset B) to WIN their BE90 section... had they not been HC. Next up: Lincolnshire.
SMART Ambassador, Ella Howard (12), has also stepped up to her first BE season with some great results with each of her 3 x ponies. Check out her Facebook page to see the SMART PRO Jump and Dressage saddles in action.
SMART Eventer saddle
~ SAVE £200 

To celebrate the start of the event season, we're offering £200 off one of our most popular saddles: The SMART Eventer .  This GP saddle with a jump bias is perfect for those who enjoy all-round riding. The open seat and forward cut flap affords the rider the option to adjust their stirrups to accommodate a short jumping position, whilst still being supportive on the flat.
Read what our customers have to say about their SMART Eventer saddles here.
Got a question? Contact us!